At fitmobility, we provide personalised strength, mobility, and fitness services designed to deliver real results. Because our programs are tailored to each client, all session packages, group classes, and workshops are non-refundable.
Rescheduling & Cancellations
We understand that life can be unpredictable. While refunds are not available, you can reschedule sessions according to the following guidelines:
Personal Training:
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Cancel at least 12 hours before your session to reschedule.
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Cancelling within 12 hours: Every effort will be made to reschedule within the same week, if unsucessful the full session fee applies.
Group Fitness Classes:
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Morning classes: Reschedule at least 12 hours in advance.
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Evening classes: Reschedule by 9 AM on the day.
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Casual class bookings ($25/class): 4 hours’ notice required to join.
MoveMore & MoveMost Packages:
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Payments are charged weekly in advance.
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Minimum 14 business days’ notice is required to cancel or pause a package.
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6 hours’ notice required to reschedule a class.
Questions or Support
If you have any questions about our policies or need help rescheduling a session, please contact us at info@fitmobility.com.au. We’re here to help you move more, move well, and stay strong.