Fitmobility (ABN: 72 811 903 346) values your privacy and the trust you place in us when you provide personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. What is Personal Information?

Personal information refers to any information or opinion about an individual whose identity is apparent or can reasonably be determined. This includes details recorded in any format, whether true or not, and applies to all clients, website users, and service participants.

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2. Collection and Use of Personal Information

We collect personal information to provide tailored strength, mobility, and fitness services, improve client experiences, and communicate effectively. The type of personal information we may collect includes:

• Name, contact details (address, phone, email)

• Date of birth, gender, language spoken

• Aboriginal or Torres Strait Islander origin

• Health questionnaires and fitness assessments

• Physical measurements, weight, posture analysis

• Notes from goal-setting or motivational interviews

We collect personal information when you:

• Enquire about our personal training or group fitness classes

• Engage with our services or events

• Complete industry-standard health questionnaires

• Provide feedback or participate in surveys

• Purchase products or services

Sensitive information, such as health details, membership status, or cultural background, is only collected with your consent, unless required by law.

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3. Purpose of Collection, Storage, and Use

Your personal information may be used to:

• Deliver personalised fitness programs safely and effectively

• Administer bookings, memberships, and payments

• Understand your goals and tailor your training experience

• Collaborate with allied health professionals, if needed

• Notify you about services, workshops, or events

• Conduct research to improve over-50s fitness programs

• Provide direct marketing with your consent

 

4. Direct Marketing

With your consent, we may use your information to share updates about our services, special offers, or events. You can opt-out at any time using the “unsubscribe” link or by contacting info@fitmobility.com.au.

 

5. Storage and Security of Personal Information

We store your information securely on password-protected servers and take reasonable steps to prevent misuse, loss, or unauthorised access. Personal information that is no longer required is securely destroyed or de-identified.

 

6. Data Quality

We rely on you to keep your personal information accurate and up-to-date. Please notify us of any changes or corrections.

 

7. Access and Correction

You may request access to your personal information or ask us to correct it at any time by contacting info@fitmobility.com.au. We will respond within 48 hours.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law or our business practices. The most current version will always be available on our website.

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For more information about privacy rights in Australia, visit the Office of the Australian Information Commissioner.